Discover a new generation of intuitive and collaborative in-store apps to help store associates deliver the most effective and efficient omnichannel experience-in-store, on any operating system and any device. It has never been easier for store associates to serve customers, despite increasingly complex omnichannel shopping journeys. The solution gives your IT team the agility to implement retail change at a rapid pace and deploy new capabilities and features more frequently and efficiently.
Accelerate your store digitalization
Cegid Retail Live Store allows users to navigate seamlessly between a range of apps and functions, including sales, CRM, loyalty, and digital Catalogues on any operating system and any device for a unique and enhanced user experience. Here is how Cegid Retail Live Store accomplishes this
- Cross-platform compatibility: Cegid Retail Live Store is designed to work seamlessly across any device and operating system, including desktops, laptops, tablets, and smartphones. This means that you can access the solution from any device, anywhere at any time, providing you with the flexibility to manage your business on-the-go.
- Intuitive Interface: Cegid Retail Live Store’s interface is intuitive and easy to use, providing users with a seamless navigation experience. The interface is customizable, allowing you to personalize your workspace and arrange the various apps and functions in a way that works best for you.
- Integrated apps and functions: Cegid Retail Live Store’s apps and functions are integrated, allowing users to move seamlessly between various tools such as sales, CRM, loyalty, and digital catalogues. This integration reduces the need for manual data entry, saving time and reducing errors.
- Real-time Data Synchronization: Cegid Retail Live Store’s real-time data synchronization ensures that any changes made to data in one app or function are automatically reflected across all other apps and functions. This ensures that all users have access to the most up-to-date information, reducing confusion and improving collaboration.
Simplify Omnichannel Customer journeys
Manage and simplify all omnichannel shopping scenarios such as click & collect, ship from store, online returns and digital catalogues for endless aisle, thereby transforming the store into a unified commerce hub.
- Click and collect: Cegid Retail Live Store’s click & collect feature allows customers to order products online and pick them up in-store. The solution manages the entire process, from order processing to inventory management to order fulfillment, providing a seamless and convenient experience for customers.
- Ship from Store: Cegid Retail Live Store’s ship from store feature enables retailers to fulfill online orders from their physical stores. This feature optimizes inventory utilization and reduces shipping times, improving customer satisfaction.
- Online Returns: Cegid Retail Live Store’s online returns feature streamlines the returns process, making it easier and more convenient for customers to return products purchased online. The solution manages the entire process, from authorization to refund processing, reducing the workload on sales associates and improving the customer experience.
- Digital Catalogues: Cegid Retail Live Store’s digital catalogs feature enables retailers to offer an endless aisle of products in-store, even if they are not physically available in the store. This feature provides customers with more product options, improving the likelihood of making a sale, and increasing customer satisfaction.
i) Store Management: Cegid Retail Live Store lets you streamline your retail operations and empower your sales associates in their new role, boost sales, service and efficiency in-store, from checkout to customer service. To streamline your operations, become more agile, and gain a comprehensive view of the day-to-day of your stores, whatever their type or location manage your entire retail estate from one single centralized solution.
- Omnichannel Scenarios: Cegid Retail Live Store provides you click and collect, e-reservations, ship from store, endless aisle, any channel returns, remote selling, contactless, etc., you may turn the point of sale into a point of service.
- Intuitive solutions, fast to adopt: Cegid Retail Live Store seamlessly integrates into your team’s daily operations, simplifying adoption, management, and processes. Solutions can be used to minimize training and maximize user experience on any device, mobile or fixed POS.
- Optimized against fraud: Cegid Retail Live Store helps you in preventing and minimizing in-store fraud, access restrictions secure customer and POS data, suspicious behavior, red flags, and legal compliance.
ii) Inventory Management: With Cegid Retail’s Live Store, get a real-time view of your inventory and the advantages of centralized stock management to ensure product availability and capture every sales opportunity. Your stock statuses are instantly updated, giving you network-wide control of omnichannel inventory, allowing you to move products to other stores, channels, or locations with ease based on demand, whether they are reserved in online shopping carts, shipped to affiliates, on consignment, in transit, or placed on hold in a physical location.
- Movement Tracking: With the help of Cegid Retail Live Store’s centralized and mobile application, every stock-taking, inter-store transfer, and inventory adjustment operation is automatically logged. This makes tracking easy and offers a global overview of inventory status at headquarters and in-store.
- Stock rotation optimization: Cegid Retail’s Live Store allows you to optimize inventory and restocking according to customer demand, minimizing stock shortage and overstocking to maximize full-price sales and increase the profitability of each collection irrespective of its allocation or replenishment phase.
iii) Order Management System: Cegid Retail’s Live Store enables retailers to integrate new customer journeys and manage online and in-store client interactions from a centralized dashboard. This allows for a cohesive and seamless shopping experience, where retailers can easily oversee and manage customer interactions across various channels, including online and in-store, from one central location
- Customization: Cegid Retail Live Store empowers customers with access to information about their deliveries and rewards, enabling personalized interactions across channels. Whether it’s tracking a package, exchanging, or returning a purchase, customers can enjoy a seamless experience with increased autonomy. This not only enhances customer satisfaction but also minimizes service and order processing costs for retailers. By providing customers with self-service options and personalized interactions.
- Complex Scenarios: Cegid Retail Live Store offers a wide range of omnichannel purchasing options, including click & collect, e-reservation, home delivery, and store-to-store transfers. This allows retailers to leverage synergies between different channels, creating multiple sales opportunities and increasing in-store traffic.
- Centralized Data: With Cegid Retail Live Store, retailers gain access to centralized sales, customer, and inventory data, providing them with valuable insights through key metrics. This data-driven approach enables retailers to implement integrated loyalty programs, create tailored product recommendations, cross-sell, and up-sell, and streamline customer service and transactions across all channels. Cegid Retail Live Store empowers retailers with the tools to enhance customer engagement, increase sales, and improve operational efficiency through data-driven strategies that span across all channels, resulting in a seamless and personalized shopping experience for customers.
iv) In-Store Mobility : Cegid Retail Live Store equips in-store associates with intuitive and easy-to-use apps on any mobile device, across all operating systems, to boost their performance and elevate the customer experience. Empowering store associates with a mobile store solution offers multiple advantages, including reduced wait times, acceptance of all types of payment, personalized advice based on customer purchase history and preferences, and seamless management of omnichannel shopping scenarios like Click & Collect, Ship from Store, and access to the digital catalogue for endless aisle. Additionally, the solution offers contactless payment options and agility during commercial events such as private sales, concept stores, and pop-up shops.
The simple and intuitive interface of Cegid Retail Live Store makes it easy for staff, including new hires, to quickly adopt and utilize the solution. This enables efficient training and empowers store associates to focus on delivering exceptional customer service, capturing all sales opportunities, and building brand loyalty.
v) In-Store HR Management: Cegid Retail Live Store offers a simplified and centralized management of in-store HR operations, enabling retailers to maximize the availability of their sales associates on the shop floor and optimize client satisfaction. As the shopping experience becomes more digital, the value of human interaction and personalized service to customers increases. With Cegid Retail Live Store, retailers can effectively coordinate sales staff schedules and shifts to align with in-store traffic peak times and store events, resulting in boosted sales and enhanced brand appreciation.
The solution also provides a comprehensive tool for managing sales objectives, payroll, and commissions from a single centralized platform. It keeps track of associates’ performance by reading their digital fingerprints and recording their operations, providing valuable insights for performance evaluation.
By simplifying and centralizing in-store HR operations, Cegid Retail Live Store enables retailers to optimize their workforce management, enhance customer service, and achieve sales goals, resulting in improved customer satisfaction, loyalty, and business performance.
About Sysamic:
Sysamic is a modern business consulting company focused on technology, design, and business transformation. In Japan, we have over 20 years of experience supporting businesses to enter the market and accelerate growth. Our core services include eCommerce consulting and development, Business solution consulting, Microsoft Dynamics 365 Business Central, Navision (NAV) ERP Analysis and Implementation, and infrastructure support.
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