Careers

We are a company that values professional and personal growth. We keep to our commitments and aim for a professional but friendly working style. Join our team and help us empower businesses and accelerate their growth. View our open positions below.

Job Openings

Job Title: Technical Support assistant

Posted: 15 May 2021

Industry: Information Technology

Location: Saitama: Japan

Position: Contract 3 month extendable

Remuneration: Monthly ¥400,000~¥500,000

Key Duties/Responsibilities:

  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and provide solutions and ensure service agreement compliance
  • Troubleshoot, resolve software/hardware/network issues
  • Identify and diagnose bugs.
  • Collaborate with the development team to ensure resolution
  • Address and resolve support tickets through our ticketing system
  • Build, maintain hardware/ software (assembly, installation of components)
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Projects

Experience and Skills Required:

  • Background in IT systems or working towards IT accreditation
  • Experience providing support to external clients
  • Business-level English and Native Japanese
  • TOEIC 800+ or other qualification equivalency

Competencies and Attributes:

  • Good Communications skills in English and Japanese.
  • A person who can develop technical skill voluntarily and solve the problems in any situation.
  • Customer service support skills and a keen desire to help customers to analyze, resolve issues.
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Multi-tasking, time management skills
  • Organisation skills, ability to follow detailed processes

Job Title: ERP Support Assistant

Posted: 15 may 2021

Industry: Information Technology

Location: Saitama: Japan

Position: Contract 3 month extendable

Remuneration: Monthly ¥300,000~¥500,000

Key Duties/Responsibilities:

  • Collaborate with the development team to ensure resolution
  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and provide solutions and ensure service agreement compliance
  • Identify and diagnose bugs.
  • Address and resolve support tickets through our ticketing system
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Projects

Experience and Skills Required:

  • Background in IT systems or working towards IT accreditation
  • Experience providing support to external clients
  • Business-level English and Native Japanese
  • TOEIC 800+ or other qualification equivalency
  • ERP Support experience

Competencies and Attributes:

  • Good Communications skills in English and Japanese.
  • A person who can develop technical skill voluntarily and solve the problems in any situation.
  • Customer service support skills and a keen desire to help customers to analyze, resolve issues.
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Multi-tasking, time management skills
  • Organization skills, ability to follow detailed processes

Talk to Us About a Career

Feel free to contact us with our online contact form at any time.

We will contact you within 24 working hours.

 

info@sysamic.com

+81 (0) 48-767-8127

Weekdays 10am~5pm Japan standard time

(Excluding National and Public Holiday)