Careers

We are a company that values professional and personal growth. We keep to our commitments and aim for a professional but friendly working style. Join our team and help us empower businesses and accelerate their growth. View our open positions below.

Job Openings

Job Title: Technical Support assistant

Posted: 1st October 2021

Industry: Information Technology

Location: Saitama: Japan

Position: Contract 3 month extendable

Remuneration: Monthly ¥300,000~¥500,000

Key Duties/Responsibilities:

  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and provide solutions and ensure service agreement compliance
  • Troubleshoot, resolve software/hardware/network issues
  • Identify and diagnose bugs.
  • Collaborate with the development team to ensure resolution
  • Address and resolve support tickets through our ticketing system
  • Build, maintain hardware/ software (assembly, installation of components)
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Projects

Experience and Skills Required:

  • Background in IT systems or working towards IT accreditation
  • Experience providing support to external clients
  • Business-level English and Native Japanese
  • TOEIC 800+ or other qualification equivalency

Competencies and Attributes:

  • Good Communications skills in English and Japanese.
  • A person who can develop technical skill voluntarily and solve the problems in any situation.
  • Customer service support skills and a keen desire to help customers to analyze, resolve issues.
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Multi-tasking, time management skills
  • Organisation skills, ability to follow detailed processes
Apply Here

Job Title: ERP Support Assistant

Posted: 15 September 2021

Industry: Information Technology

Location: Saitama: Japan

Position: Contract 3 month extendable

Remuneration: Monthly ¥300,000~¥500,000

Key Duties/Responsibilities:

  • Collaborate with the development team to ensure resolution
  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and provide solutions and ensure service agreement compliance
  • Identify and diagnose bugs.
  • Address and resolve support tickets through our ticketing system
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Projects

Experience and Skills Required:

  • Background in IT systems or working towards IT accreditation
  • Experience providing support to external clients
  • Business-level English and Native Japanese
  • TOEIC 800+ or other qualification equivalency
  • ERP Support experience

Competencies and Attributes:

  • Good Communications skills in English and Japanese.
  • A person who can develop technical skill voluntarily and solve the problems in any situation.
  • Customer service support skills and a keen desire to help customers to analyze, resolve issues.
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Multi-tasking, time management skills
  • Organization skills, ability to follow detailed processes
Apply Here

Our Values

Collaboration and Transparency

We share openly our process and believe knowledge sharing within a business will deliver the best outcomes.

Recognising Returns

We believe in clearly showing the return on investment for projects, processes and people.

Long-term Value

We seek to solve pain points quickly and add value over time.

Customer Needs First

We listen first and recommend second.

Trusted and Fair

We believe in a fair and objective approach to build trust.

Keeping Things Simple

We value business continuity and a smooth transition through reducing complexity and risk.

Growth

We believe in professional and personal growth for our employees and partners.

Professional and Approachable

We value delivering on our commitments and being open and friendly to work with.

Talk to Us About a Career

Feel free to contact us with our online contact form at any time.

We will contact you within 24 working hours.

 

info@sysamic.com

+81 (0) 48-767-6071

Weekdays 10am~5pm Japan standard time

(Excluding National and Public Holiday)